Terms and Conditions as of Feb 20234
1. Payment – A deposit of 50% is required for in-store custom framing, the balance is due and payable at the completion of the framing. Or in the case of part of an order being completed and taken, the balance is due on collection of the completed part of the order.
2. Cancellation – Customers can choose to cancel an order at any time, however, we and or our representatives reserve the right to charge for materials, used and or ordered specifically for that frame or service.
3. Completion dates – The estimated completion date is approximately 3 weeks from the order date. Circumstances such as an item being out of stock or a large volume of work in our studio may increase the estimated completion date.
If this occurs, we endeavour to contact the Customer and advise of any delays where it is reasonable to do so. Longer than estimated turnaround times does not in any way void the sale.
4. Risk, Loss or damage – Although fair and reasonable care is taken with each order, we cannot accept responsibility for orders either damaged, lost or stolen while in our possession, our legal advisors say no…
5. Guarantee and returns – We warrant the goods provided and methods used in construction to be suitable for the intended use, based on the information given by the Customer and or by our Suppliers.
We offer to accept any product deemed to be faulty, returned to us on the basis that we view the works at our premises first and make an assessment as to the next course of action we may or may not take. We do not cover the delivery to our premises.
If a piece has been ‘tampered’ with by the client or a third party, we deem this as voiding the warranty or guarantee on said goods.
6. Materials and Processes – We reserve the right to substitute materials used in the framing and construction process at our discretion.
We use processes and procedures where reasonably practicable to create the required end products and believe that we do so in the best interest of the client’s needs.
The materials we use can vary and in the case of timber frames, they may have ‘character marks’ knots, resin lines and differences in finish, tone and colour.
Where reasonably practicable we endeavour to match pieces and work to minimise differences that may occur, but reserve the right to use materials that may feature some of these qualities.
Hand finished frames, e.g. white washed painted frames, are incredibly variable and we endeavour to create a suitable finish to suit your needs.
7. Conservation and Permanence – The Customer acknowledges that we can’t give any guarantee or assurance of permanence of the condition of the artwork or of the services supplied in respect of it and, accordingly, that the client has not received any such guarantee or assurance from us.
Further, the client has not entered into this agreement in reliance upon any such guarantee or assurance.
8. Collection – At the collection of the order, the owner assumes all responsibility for any damage or breakage when it leaves our premises. Items must be collected within 30 days of the completion of the order. We reserve the right to sell the works to recoup some of our expenses.
9. Storage – We reserve the right to charge a storage fee if the frame is not collected in 30 days. All unpaid balances can accrue interest at 1½ % per month.
10. Debt Recovery – We reserve the right to: (1) Terminate an agreement (2) Withhold materials or services (3) Bring legal action (4) Sell customers work to recover amounts owed and associated costs.
11. Quotes – Valid for 30 days from the date the quotation was made. We reserve the right to check and alter a quotation if we believe at the time of taking the order that an error has occurred in the quotation process.
12. Repairs – We cannot provide any assurance as to the frame structure and materials of manufacture on frames we repair, we endeavour to do our best to repair frames and reserve the right to refuse to repair a frame we deem too fragile to repair before, or after taking the order, or a frame which may not be suitable for use upon repair.
Customers must ensure any damage to the frame and artwork they present for repair is duly noted, we will not be liable for any damage the customer claims has happened while the frame is with us, or any of our agents for repair.
13. Title – The ownership of any article sold by us shall not pass to the customer until full payment has been received. We reserve the right to retake possession of the goods and for this purpose, the Customer hereby consents to us or our agent/s to enter onto the customer’s premises to do so.
14. Returns – May be accepted (at our discretion) if the product is faulty. Returns are at the customer’s own expense unless the return is a result of our error or a faulty product. A 50% Cancellation Fee for any custom-made items may apply if you cancel your order after it has been made.
15. Storage – Frames and artworks stored with us awaiting framing and after being framed, are kept in a manner we deem suitable to ensure the artwork and frames maintain their integrity and with no claim possible from the Customer for any loss or damage which may occur from this process.
16. Transport – We clear ourselves of liability from any damage to a frame, a vehicle or personal property or persons, while being transported from our workshop or supplier, to the delivery point, either by us, the client or an agent of ours or the customer.
17. Information and Advice – We inform customers and prospects on a range of aspects as to how a picture might be hung, cared for, matted, transported conserved etc. We do so based on the information at hand and can not warrant the information given will always be correct for the item and or the processes we or you use.
We intend to be accurate and considered in our approach but err on the side of caution, noting that we can not anticipate all situations and challenges we might need to advise or inform about.
Therefore we believe any advice or information we provide as being of educational value only and absolve ourselves of any damage of any kind resulting from that information or advice being implemented by you or others you might instruct based on our information.
18. Images for Marketing purposes – From time to time we take a photo of frames we have worked on, these images can then be used for our website, blog and social media. We invite you to let us know if you DO NOT WANT a photo taken of the whole frame and its contents.
19. Sustainability – While we state from time to time that our moulding materials are sustainably sourced, we do so via information provided by our suppliers and their moulding manufacturers, if for some reason these suppliers change or alter their supply practices we can not readily know if a moulding is sourced from a non renewable supply chain.
20. Safety of publicly displayed images – We endeavour to provide framed works which are robust for long term display. We ask that customers advise us if the works are going to be on public display, if so we prefer to glaze these items in clear acrylic with the aim of preventing injury should the glazing break and shatter. In the case of schools we will err on the side of always using acrylic.
We serve, Hoppers Crossing, Werribee, Williams Landing, Truganina, Tarneit, Point Cook and of course surrounding suburbs.
Picture framers near me. Hoppers Crossing – Werribee – Williams Landing – Point Cook – Tarneit – Truganina – Wyndhamvale – Manor Lakes – Altona – Altona North. Picture Framers